Operations & Organizational Development for Creative Organizations
Today’s creative organizations are growing fast, shifting how and where they work, and facing challenges that demand bold, thoughtful change. To lead through this, you need more than generic playbooks—you need systems, structures, and strategies built around what makes your organization thrive.
At the core?
Operational clarity, aligned teams, and a culture that actually works.
We Design Work, That Works.
With 20+ years of experience inside creative organizations and brands, we specialize in building custom solutions that align business needs with human systems. From org design and operational infrastructure to people strategy and performance frameworks, we create the conditions where teams can do their best work—consistently, sustainably, and at scale.
We believe great work comes from great design—of your structure, systems, and culture.
Without it, priorities scatter, communication stalls, and you risk losing your top talent—and the cohesion you’ve worked so hard to build.
What We Do Best.
We align business strategy with people operations.
We don’t stop at giving you a roadmap—we walk with you through implementation. As embedded partners, we help you:
Redesign your organizational model to support growth
Build operational systems that streamline workflows and unlock capacity
Elevate your people strategy—from performance to culture to capability building
Transform HR from a support function into a strategic force
We don’t just fix what's broken—we co-create what’s next.
Fractional Leadership That Scales With You
Need executive-level impact without adding another full-time role? As fractional operations or HR leaders, we embed seamlessly into your team—offering strategic guidance, decision-making support, and roll-up-our-sleeves execution.
This model gives you access to seasoned leadership—without the overhead—and helps you:
Make confident, strategic decisions faster
Bridge internal gaps during periods of change
Move complex projects from vision to reality
Build internal capabilities for long-term success
Whether you’re scaling a studio, restructuring an internal agency, or redefining your creative ops, we bring structure to your ambition.
➤ LOCATION
Based in NYC, we travel anywhere & offer remote services.
☎ Contact
ed@makrconsulting.com
(201) 452-2416
Align Your Business Strategy With the Way Your Organization Actually Works.
Vision without alignment is just aspiration. We help you bridge the gap between where you’re going and how you operate day to day.
Through a deep evaluation of your current org structure, operating model, and team dynamics, we identify what’s working, what’s in the way, and where change can unlock capacity, clarity, and momentum.
Whether you're shifting strategy, scaling your team, integrating new capabilities, or entering a new market—we make sure your people, processes, and structure are built to support it.
Together, we’ll design a future-ready organization where teams are clear on purpose, energized by direction, and aligned around meaningful outcomes.
Build to Bend—Not Break.
Whether you're scaling fast, navigating a pivot, or realigning after rapid change, adaptability isn’t optional—it’s your edge.
We partner with you to design the systems, workflows, and team structures that fuel resilience and agility. Our approach breaks down silos, strengthens cross-functional collaboration, and encourages open knowledge-sharing—without losing creative momentum.
The result?
An organization that evolves as fast as your ideas—and thrives in complexity.
Work Has Changed. Has Your Organization Kept Up?
The rules of work are being rewritten—hybrid teams, shifting expectations, evolving skills. To stay competitive, creative organizations need more than surface-level fixes—they need future-fit models built for flexibility, growth, and relevance.
Whether you're reorganizing for what's next or planning for 2025/2026 growth, we help you redesign how work happens—intentionally.
From optimizing remote and hybrid workflows to developing modern leadership capabilities and reskilling teams, we build strategies and programs that support every layer of your workforce.
Because the future of work isn’t coming—it’s here.
Build the Organization
We help clients design organizations to reduce costs, drive growth, and strengthen both short-term performance and long-term organizational health.
Operational Backbone. Human Workflow.
Great ideas need great systems to bring them to life. We help creative organizations build operational foundations that are as thoughtful and agile as the work they support.
Whether you're implementing new tech, refining workflows, or scaling your org, we focus on aligning operations with your long-term goals—without losing the heart of your culture.
How We Help You Work Better.
Operational Design
We create processes that drive clarity, accountability, and execution. No more bottlenecks or blurry roles—just the structure you need to scale.Human-Centered Workflow
We design ways of working that fit your people—not the other way around. From tool selection to process redesign, we ensure your systems support real humans doing real work.Capability Mapping & Gap Closure
We analyze how work actually gets done—then map the skills, roles, and behaviors required to meet your goals. The result? A roadmap to close the gap between now and next.
Because building a strong organization isn’t about adding more tools or policies—it’s about designing how you work, lead, and grow.
Build a Strong Operations Center
Our aim is to build organizations with the capacity to sense and adapt to change. We create new operating systems that enable organizations to continuously adapt in response to a changing world. We support your current operations team or help you to build one.
Fractional Operation & People Executives
Upping your operations game? We offer fractional Chief Operations and Chief People Offer Services.
Build Collaboration, Trust & Empowerment
We help teams of all types—whether new, fractured, project-based, or cross-functional—learn how to collaborate effectively, build trust, and become empowered to operate independently and achieve their goals.
Teams & Process Excellence
Team development and process improvement go hand-in-hand, especially when tackling creative projects and problem-solving. We believe effective teamwork is rooted in strong internal interactions, not just processes. We help build teams that act with purpose, fostering a culture where people know how to go beyond standard operating procedures to drive success.
Build Teams
We help you build teams to give them the skills and support they need to perform their activities independently, with accountability, higher employee workplace satisfaction and retention.
Where OD Powers Real Change.
The pace of change isn’t slowing down—and transformation doesn’t happen in silos. To lead in today’s world, your people strategy must be as dynamic and intentional as your business strategy.
Your people aren’t just part of the plan—they are the plan.
We help you align purpose, structure, and culture so your teams aren’t just surviving change—they’re driving it. By grounding our work in organizational development and behavioral science, we shape how people collaborate, lead, and grow—turning strategy into shared success.
What That Looks Like in Action:
Reconnecting teams to a shared sense of purpose
Designing org structures that support innovation and agility
Building systems that unlock trust, clarity, and ownership
Embedding culture into everyday behaviors and workflows
When strategy and structure align with how people actually work, transformation isn’t just possible—it’s sustainable.
Develop People with Strategic HRD Excellence & Future-Focused Planning
Organizational development is more than a process—it’s the framework for creating a workplace where people thrive and contribute meaningfully to your strategic goals.
We assess the dynamics of your people systems and design custom programs, training, and initiatives that evolve from role development to comprehensive people development. By building on your existing workflows and core competencies, we lay the foundation for both immediate and long-term success.
Strategic HR: Aligning People with Purpose
Strategic HR isn’t just about managing resources—it’s about elevating people to power your company’s vision. We help you build a holistic HR strategy that fuels growth, engagement, and alignment. Our work spans:
Recruitment: Attracting the right talent for today and tomorrow
Compensation: Designing reward systems that motivate and retain
Learning & Development: Creating continuous growth pathways for your people
Performance & Succession: Fostering a culture of high performance and readiness for the future
When HR is aligned with your organizational goals, you create the conditions for your people to succeed—and for your organization to lead.
Build Individuals
Our goal is to help you build an environment that maximizes a person’s potential and help amplify their contribution to meet your business strategic goals. We build environments to align behavior that pushes problem solving and creative thinking forward.
Leading Chaos —
The Art & Science of Creative Project Management Workbook
Now Available in Hard Cover & PDF Download
Leading Chaos —The Art & Science of Creative Project Management Workbook is aimed at anyone who wants to understand how to manage projects in a creative firm environment. This paperback workbook is a standalone book, previously used exclusively during Makr’s project management workshops.
Broken into nine (9) modules:
Module 1 - Introduction and the Project Management Framework
Module 2 - Team Communication & Team Work
Module 3 - Managing the Project
Module 4 - Using Road Maps for Planning
Module 5 - Creative Project Management Mechanics - Part 1
Module 6 - Creative Project Management Mechanics - Part 2
Module 7 - Producing for Project Managers
Module 8 - Leading the Process
Module 9 - Leading the Impossible Team
Written for creative project managers, this workbook identifies and offers ways of managing creative process & workflow that is tailored specifically to the unique needs of creative businesses and in-house creative departments.